PAIA MANUAL
for
Silver Spectrum Solutions (Pty) Ltd
Prepared in accordance with Section 51 of the
Promotion of Access to Information Act, No. 2 of 2000
(PAIA)
and incorporating relevant provisions of the Protection of
Personal Information Act, No. 4 of 2013 (POPIA)eliversas
1. DATES AND REVISIONS
▪ Date Compiled: 12 August 2025
▪ Date Revised: 03 September 2025
2. PURPOSES
This manual is published in compliance with Section 51 of PAIA to give effect to the constitutional right
of access to information. It sets out the structure for how Silver Spectrum Solutions (Pty) Ltd manages,
provides, and safeguards information while balancing privacy, confidentiality, and commercial rights.
3. INTRODUCTION
Silver Spectrum Solutions (Pty) Ltd is a private company incorporated under South African law. It
provides Technology, Data, AI, Analytics, Software and Consulting Services and Solutions.
As a private body, Silver Spectrum Solutions (Pty) Ltd is required by PAIA to make this manual available
so that:
▪ The public knows what records we hold.
▪ Individuals and entities can request access to information in a structured, compliant
way.
4. PURPOSE OF THE MANUAL
5. ▪ To assist individuals in exercising their right of access to information.
▪ To provide transparency regarding categories of records we hold.
▪ To explain the process for lodging a request in terms of PAIA.
▪ To demonstrate compliance with PAIA and POPIA obligations
KEY CONTACT INFORMATION FOR ACCESS TO INFORMATION
5.1 Silver Spectrum Solutions Contact Details
Company Name: Silver Spectrum Solutions (Pty) Ltd
Registration Number: 2016/397862/07
Physical Address: 1217 Pluimbal Avenue, Weltevreden Park, 1709
Telephone: 083 554 9197
Website: www.silverspectrumsolutions.co.za | www.silverspectrum.ai
Information Officer
Mr Akshar Rampath (CEO)
Email: akshar@silverspectrumsolutions.co.za | akshar@silverspectrum.ai
5.2 Information Regulator Contact Details
Name: The Information Regulator (South Africa)
Physical Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, 2191
Telephone: 010 023 5200 | 0800 007 709
Email: enquiries@inforegulator.org.za
Website: www.inforegulator.org.zaeliversas
6. SECTION 10 GUIDE ON HOW TO USE PAIA
The Information Regulator has published a Guide on how to exercise rights under PAIA and POPIA.
This guide is available in all official languages and can be obtained from the Information Regulator’s
website:-
7. RECORDS AVAILABLE IN TERMS OF LEGISLATION
Silver Spectrum Solutions (Pty) Ltd holds records in compliance with, but not limited to, the following
laws:-
▪ Companies Act 71 of 2008
▪ Basic Conditions of Employment Act 75 of 1997
▪ Employment Equity Act 55 of 1998
▪ Labour Relations Act 66 of 1995
▪ Unemployment Insurance Act 63 of 2001
▪ Skills Development Act 97 of 1998
▪ Broad-Based Black Economic Empowerment Act 53 of 2003
▪ Income Tax Act 95 of 1967
▪ Value Added Tax Act 89 of 1991
▪ Financial Intelligence Centre Act 38 of 2001
▪ National Credit Act 34 of 2005
▪ Promotion of Access to Information Act 2 of 2000
▪ Protection of Personal Information Act 4 of 2013
▪ Companies Act 71 of 2008
8. RECORDS HELD
8.1 Automatically Available Records
▪ Company website content
▪ Marketing material, brochures, and tender capability statements
▪ PAIA Manual and request forms
8.2 Personnel Records (Not automatically available)
▪ Employment contracts, leave records, disciplinary files, payroll data, training records,
BEE records
8.3 Customer Records
▪ Client contracts, tender records, project documentation, service level agreements,
billing information
8.4 Statutory & Corporate Records
▪ CIPC registration documents & information
▪ Shareholder and director information
▪ Meeting Minutes
▪ Delegations of authority
8.5 Operational Records
▪ Policies and procedures
▪ Financial statements
▪ Procurement and supplier agreements
▪ Licenses, insurance, compliance certificates
▪ Data verification recordseliversas
8.6 Third-Party Records
▪ Supplier, Sub-contractor, and Partner Agreements
▪ Shared project documentation
9. PROCEDURE FOR REQUESTING ACCESS
▪ Requests must be made on Form 2 (2021 Regulations), available at:
https://inforegulator.org.za/wp-content/uploads/2020/07/InfoRegSA-PAIA-Form02-
Reg7.pdf
▪ Requests must be submitted in writing to the Information Officer or Deputy Information
Officer.
▪ Requests must include sufficient detail to identify the records required.
▪ Fees may apply (request fee and access fee).
10. CONSIDERATION OF REQUESTS
▪ Silver Spectrum Solutions (Pty) Ltd will respond within 30 days of receiving the
request.
▪ The 30-day period may be extended in circumstances allowed under PAIA.
11. GROUNDS FOR REFUSAL
Silver Spectrum Solutions (Pty) Ltd may refuse access if disclosure would: –
▪ Violate personal privacy (Section 63).
▪ Reveal third-party confidential information (Section 64).
▪ Endanger life, safety, or property (Section 66).
▪ Reveal privileged legal documents (Section 67).
▪ Prejudice Silver Spectrum Solutions commercial interests (Section 68)
12. HOW ACCESS WILL BE GRANTED
Access may be given in the form requested (copies, inspection, electronic format) unless impractical.
13. REMEDIES IN CASE OF REFUSAL
▪ There is no internal appeal process for private bodies.
▪ Requesters may lodge a complaint with the Information Regulator or approach a court
of law.
14. AVAILABILITY OF THIS MANUAL
This manual is available: –
▪ At Silver Spectrum Solutions (Pty) Ltd offices (free for inspection).
▪ On the company’s website.
▪ On request via email
15. UPDATES TO THIS MANUAL
This manual will be reviewed annually and updated when material changes occur.